Quick answers to the questions parents ask us most. If you can’t find yours, get in touch.
Buying and downloading
How do I buy?
Click Buy now on any product. A secure checkout from Gumroad opens on top of our page. Enter your email address and payment details there, and you’re done.
We use Gumroad, a well-known platform for digital products, to take payment and deliver your files. That is why your receipt comes from Gumroad, and your bank or card statement may show Gumroad instead of CubsCrate.
How do I get my files?
Straight after payment, Gumroad emails you a receipt. Click the View content button in that email to open your download page and save your files.
Gumroad may ask you to type in the email address you used to buy before it shows the download page, for example if you open it on a different device.
I didn’t get the email. What should I do?
It usually arrives within a few minutes. First, check your spam or junk folder for an email from Gumroad. Still stuck? Contact us with the email address you used to buy, and we will check your order and resend your receipt.
Do I need an account to buy?
No. You only need an email address. If you like, you can create a free Gumroad account with the same email address. All your purchases then appear in your Gumroad Library, so they are easy to find again.
Can I download my files again later?
Yes. Open your Gumroad receipt again and click View content, or use your Gumroad Library if you made an account. We still suggest saving your files to your device soon after you buy.
If you can’t get to your files, contact us and we will help.
Is anything shipped?
No. CubsCrate sells digital products only. Nothing comes in the post, and there are no shipping costs.
What is a bundle?
A bundle puts several products into one download, for a lower price than buying them one by one.
What currency are the prices in?
All prices are in US dollars (USD).
Do you charge tax?
Prices are in USD. If sales tax, VAT or GST applies where you live, Gumroad adds it at checkout before you pay, so there are no surprises.
Files and devices
What file formats do you use?
PDFs for storybooks, stories and printables. MP3s for audiobooks and audio tracks. Some activities and bundles come as ZIP files. Each product page lists its file formats and how many files you get.
What devices can I use?
PDFs can be read on a phone, tablet or computer. MP3s play on any device. You do not need a special app.
Can I print the PDFs?
Yes. You can print PDFs at home as many times as you need for your own family.
How do I open a ZIP file?
A ZIP file is a folder of files squeezed into one. Windows and macOS can open ZIP files without extra software: just double-click it.
On an iPhone or iPad, open the Files app, find the ZIP and tap it to unzip.
Ages and content
What ages are your products for?
Our products are made for children aged 0–10. Each product page shows its age group, so you can pick what suits your child.
Can I share the files?
Our files are for personal and family use only. Please don’t resell or share them online.
Are you a teacher or school and want to use a product with a class? Please contact us first.
Refunds and help
Can I get a refund?
Because files are delivered instantly, we can’t offer refunds once a file has been downloaded. There are three exceptions: a file is faulty or won’t open, the product isn’t as described, or you bought the same product twice by mistake.
Please ask within 14 days. We will first try to fix the problem or resend the file. Full details are on our refund policy page.
A file won’t open. What now?
Check that you have downloaded the whole file, then try opening it again. For ZIP files, see the answer above. If it still won’t open, contact us and tell us which product and what device you are using. We will fix it or resend the file.
I bought something twice by mistake.
Contact us within 14 days and we will help. See our refund policy for details.
How do I contact you?
Email [email protected] or use our contact page. You can also reply to your Gumroad receipt email. We reply within 1–2 working days.
Still have a question?
We are happy to help. Send us a message and we will get back to you within 1–2 working days.