Digital Refund Policy

Last updated: 16 October 2026

This page explains how refunds work at CubsCrate. Our products are digital downloads, so the rules are a little different from a shop that ships things. Payments are taken by Gumroad, our checkout provider, so any refund is paid back through Gumroad.

When we can refund you

Please ask us within 14 days of your purchase if:

• The file is faulty or won’t open. For example, a damaged PDF or an audio file that won’t play.
• It isn’t as described. The product is clearly different from its description on our website.
• You bought it twice by accident. We’ll refund the duplicate.

In these cases we’ll first try to fix the problem or send you a working copy. If we can’t, we’ll refund you.

When we can’t refund you

• You downloaded the file and simply changed your mind.
• You bought it by mistake (other than an accidental duplicate) and have already downloaded it.
• Your device or app can’t open the file type, and the product page told you what file types were included.
• More than 14 days have passed since you bought it (unless the law says otherwise, see below).

How to ask for a refund

1. Email [email protected] or use our contact page.
2. Include the email address you used to buy, the product name and roughly when you bought it. Forwarding your Gumroad receipt is the easiest way.
3. Tell us briefly what went wrong. A screenshot helps if a file won’t open.

What happens next

• We’ll reply within 1 to 2 working days.
• We’ll try to fix the problem or send you a new copy of the file.
• If we can’t fix it, we’ll refund you through Gumroad, back to the payment method you used to pay.
• Your bank or card company may take a few more days to show the money.

Cancelling before you download

If you haven’t downloaded anything yet, you can cancel your order within 14 days of buying and we’ll give you a full refund. Just email us from the address you used to buy.

Your files are sent to you straight after payment, so you can start using them right away. Once you have downloaded them, we can’t refund you just for a change of mind. See our Terms & Conditions for more.

Your legal rights

Nothing on this page takes away the rights you have under the consumer laws of the country where you live. If a digital product is faulty or not as described, the law may give you rights beyond what is written here, and we will respect them.

Questions?

Email [email protected] or visit our contact page. We’re happy to help.